German Speaking Team Leader - Global Service Coordination (PE-12270)
-- Managing of up German speaking accounts
-- Planning and distributing workload appropriately to ensure that business needs, SLAs, OLA and deadlines are met
-- Producing and analysing management reports to allocate work and meet business requirements
-- Providing clear, concise and relevant communication to ensure clarity of objectives and outputs required
-- Representing the account(s) in front of external and internal stakeholders with support
-- Resolving customer escalation in a timely manner to avoid disruption and minimise business impact
-- Understanding and supporting the financial impact of operation with guidance, controlling team related budget elements
-- Ensuring that the team members are adequately trained, encourage development of skills, ensure backup structure is in place
-- Conducting performance reviews in line with company policies. Regular coaching, mentoring and feedback giving to team members in a professional manner
-- Being responsible for management of resourcing requirements (attrition and retention) based on business requirements
-- Being accountable for having the SOPs up-to-date
-- Reviewing processes with the mindset of continuous improvement to maintain a high level of service quality.
-- Being exemplary in company values, integrity, self-responsibility, motivation and customer orientation
-- Supporting operations manager in managing the account.
You are the ideal candidate if…
-- Fluency in German and English.
-- Proven experience in people management.
-- Background in order processing, customer service, and service coordination.
-- Strong ability to build relationships with key stakeholders and senior management.
-- High level of stress tolerance and resilience.
-- Skilled in coaching team members to recognise and leverage each other’s strengths to achieve team goals.
-- Excellent administrative skills with the ability to analyse data and generate reports.
-- Outstanding time management capabilities, including coordination, organization, and prioritization of work activities.
-- Ability to ensure, maintain, and enhance a Continuous Improvement mindset within the team.
-- Experience in effective communication with stakeholders.
-- Collaborative and supportive team player.
-- Flexible and adaptable approach.
-- Demonstrates exemplary the company values: integrity, self-responsibility, motivation, and customer orientation.
What can we offer to you?
-- Professional and personal development (clear structure depending on taking the lead of your own career)
-- Working in a global structure
-- Work in a fun and diverse atmosphere
-- Flat management structure with an open door policy
-- Have a stable workplace with a flexible office schedule (due to hybrid working)
-- Language courses, soft skills training and talent programmes
-- Medicover private health care package and cafeteria benefits