-Manage associates’ requests related to HR administration via email or telephone, complying with service level agreements, statutory laws and operational policy.
-Ensure and increase customer satisfaction levels as the first level of contact for white collars (employees & managers)
-Forward complex questions to the HR Service team responsible for the topic.
-Record required information on the Shared Service Framework (SSF) and process system entries in SAP-HR on time.
-Share knowledge and feedback from customers with HR service specialists to achieve continuous improvement.

Qualifications needed:

-Background: You have vocational training in the field of Administration, Industrial Clerk, or similar.
-Experience: You have 2-3 years of experience in Human Resources (e.g. Personnel Administration, Payroll).
-Personality: You are empathetic and perceptive. You can work under pressure with resilience. You have good communication and conflict-management skills.
-Working practice: You are capable of identifying customers’ concerns and creating a suitable conversation structure accordingly. You have readiness of mind and high capacity to work in a team.
-Languages: You are proficient in Czech and English language(written and spoken). Other foreign languages are a plus.

What we offer you:

-- flexible worktime options, urban infrastructure
-- benefits and services
-- childcare offers
-- medical services, employee discounts, various sports and health opportunities
-- on-site parking, good access to local public transport
-- catering facilities