Player Care Agent (PE-12095)

2025-03-31-Budapest-Ügyfélszolgálat
A munkáltatóról / About the company
Our gaming company client is currently seeking qualified candidates: Player Care Agent position.
Pozíció részletezése / Position overview
What you’ll be doing:

• Handle incoming queries from our players investigate and solve their issues with the tools available for Player Care
• Escelate and assist Quality Assurance with information to investigate players’ tech och bug issues
• Answer game-related questions sent in from our players
• Meet our players with an understanding, caring, but also casual tone of voice, and provide them with high-quality service
• Ensure that our Terms and Conditions are being followed, and take action if needed
• Act as a representative for Star Stable by supporting our beliefs and values

What you need to have:

• Fluent in speaking and written English. Preferbly on C1 level, but not lower than B2.
• Previous experience in customer service role or service-focused business
• Basic knowledge of computers and mobile devices

Beneficial:
• Also fluent in speaking and writing in either one or more of the following languages: German, Polish, Swedish, French, Dutch, Hungarian
• Previous experience in customer support or moderation
• Regular gamer of PC and mobile games
• Active in online community
• Already a current Star Stable Online player

What we offer:

• Remote working opportunity

KAPCSOLAT

Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office[kukac]jobsgarden.hu

Mobil: +36 70 399 9557

+36 70 668 1682
(English speaking contact)