-- Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
-- Resolving IT issues which can occur during the course of office work
-- Documentation and logging of calls on the ticketing tool
-- Delegation of problems which cannot be resolved on first level to the competent teams
-- Maintaining and improving customer satisfaction level

What you need to have

-- Intermediate knowledge in English and fluency in French. Having any additional European language knowledge is an advantage
-- Affinity to resolve IT related issues
-- Knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
-- Logical thinking and solving problems fast and resourcefully is not a problem for you
-- Outstanding communication skills and customer focused mind-set
-- Ability to do multitasking
-- Enjoy working in a team

What we offer

-- Use and improve your language knowledge
-- Participate in trainings and talent programmes
-- Go through a professional and personal development
-- Work in a fun and diverse atmosphere
-- Have a stable workplace with flexible scheduling
-- Medicover private health care package and cafeteria benefits