-- Manage and develop operational relationships with customers
-- Identify improvement opportunities and drive transformation
-- Resolve customer issues and escalations
-- Act as a trusted advisor and manage expectations
-- Enable cross-functional collaboration
-- Provide feedback and guidance
-- Oversee operational performance and SLA compliance
-- Execute service strategy and ensure ITIL governance
-- Eventually visit customers locally or internationally

What you need to have:

Soft skills: Self-driven, analytical, situational leadership, adaptable, receptive to feedback, emotionally intelligent, strategic thinker, strong interpersonal and collaboration skills, able to work under pressure, proficient in communication.

Professional skills: Bachelor’s degree, customer-focused experience, solution development experience, ITIL knowledge, proficiency in Excel & PowerPoint, time management, customer-facing role experience, mentoring/coaching experience, service management best practices, telecom or managed-services knowledge, project management experience, customer satisfaction methodologies, continuous improvement knowledge (e.g., Lean, Six Sigma), Agile framework familiarity, data analytics tools.

Language skills: Fluent English and proficiency in a second language (Spanish, German, Italian, French, or Dutch).

What we offer:

-- Using & improving your language knowledge
-- Multinational and modern environment
-- Competitive compensation package
-- Good possibilities to grow within the company
-- Personalized training opportunities