International Cash Collection: Operations Associate (Italian advantage) - (PE-10752)
-- Ensure customer payments are made on time and in compliance with the firm’s Credit Managemet Policy.
-- Responsible for maximising cash receipts from outstanding debts without compromising customer satisfaction.
-- Proactively manage customers using appropriate communication methods, ensuring quality and professionalisation standards are not compromised, in order to ensure payment promises are met and deliver cash targets
-- Manage assigned collection portfolios in adherence with Internal Operational Procedures, Credit Policy, Risk and Compliance Processes and Company Code of Conduct
-- Identify and escalate risks that could result in late payment of invoices to the Team Leader and Contract Manager to identify appropriate actions, in a timely manner.
-- Manage customer portfolio by chasing payments, reconciling customer accounts and following up disputes to meet team KPIs for overdue debt and completion of work packages
-- Plan and carry out customer calls in accordance with Group collections processes, covering all appropriate debts and ensuring that a promise of full or part payment is received and logged.
-- Protect and develop customer loyalty by appyling Credit Management best practices and using knowledge of the end-to-end Billing process.
-- Maintain complete, clear and accurate records and ensure that all reporting is completed by agreed deadlines
-- Home office is available in this role depending on further agreement
What you need to have:
-- Ability to meet the customers’ needs in line with the business requirements
-- Focusing on the objectives and the required outcomes of the processes while delivering a service
-- Working with a cooperative and positive attitude in a group setting to achieve common goals
-- Communicating effectively and efficiently while adapting to your audience and getting the message through as intended is an advantage
-- negotiation skills
-- Excel knowledge
-- English on a fluent level
-- Italian on a fluent level is advantage
What we offer:
-- Competitive salary & benefit package
-- Wide range of training & learning opportunities
-- Long-term career opportunities
-- Great, people-focused company culture