As a Team Leader you will play a critical role in the service we deliver to some of the company largest podium customers from around the globe. You will be part of the management team and input into the direction and strategy that supports our longer-term vision goals.

What you’ll be doing:

• Supporting the needs of our customers and lead country accounts teams
• Enhancing the customer experience when working with the International Business Support Team
• Planning and distributing workload appropriately to ensure that business / customer needs & deadlines are met
• Resolving customer escalations / queries in a timely manner to avoid disruption and minimise business impact
• Effective management and leadership of a team including motivation, development and coaching
• Operational resource planning, including search and selection of new team members
• Identifying training requirements that supports the team’s development and growth
• Holding regular team and 1-2-1 meetings
• Collaborating with key business functions to ensure the International Business Support team meet the growing customer requirements
• Suggesting and participating in continuous improvement and optimisation projects across the Group team to deliver operational efficiencies that enhance the customer experience.
• Supporting the drive towards the use of group-wide processes and tools across International Business Support.

We are looking for:

• Have a few years of experience in similar positions
• Communicate clearly and confidently in both spoken and written English and French
• Bring a highly motivated and can-do attitude
• Lead, inspire, and coach team members to support their personal development, creating an environment where people aspire to be the best they can be
• Appreciate and navigate the challenges of cultural differences
• Manage stakeholders effectively and engage confidently with senior managers
• Have experience in customer service and handle customer escalations in a timely and professional manner.

What can we offer to you?

• Development and career opportunity within an international team
• As you will have a lot of cross-functional tasks, you can have insight and gain impressive knowledge of numerous departments in an established global company
• Language courses, soft skills training and talent programmes
• Medicover private health care package and cafeteria benefits
• Reward and recognition