Responsibilities:
• Lead the deployment, configuration, and optimization of Citrix environments (cloud-based and legacy), ensuring secure and efficient application delivery.
• Oversee administration of Active Directory (AD) and Azure AD, including user provisioning, group policies, and access controls across on-premises and cloud environments.
• Develop and enforce robust Identity and Access Management (IAM) strategies, supporting Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Privileged Access Management (PAM); collaborate with the Cybersecurity team on IAM/PAM implementation.
• Ensure compliance with organizational security policies, regulatory requirements (e.g., GDPR, SOX), and industry best practices for identity and access management.
• Lead migration projects for legacy Citrix systems, ensuring seamless integration with modern cloud services and minimal business disruption.
• Lead incident response and troubleshooting for Citrix, AD, and IAM-related issues, coordinating with internal teams and external vendors as required.
• Maintain comprehensive technical documentation, including architecture diagrams, configuration baselines, and operational procedures for Citrix and IAM systems.
• Mentor and guide L2 Support Analysts and junior team members, fostering continuous learning, collaboration, and operational excellence.
• Collaborate with application, infrastructure, and security teams to ensure seamless access management and integration with business systems.
• Conduct regular reviews of access rights, group memberships, and policy compliance, implementing corrective actions as necessary.
• Lead optimization initiatives for Citrix performance, user experience, and resource utilization.
• Participate in governance, reporting, and service review meetings, presenting performance metrics, incident trends, and improvement plans.
• Ensure alignment with SLA requirements, reporting, change control, and compliance with mandatory policies.
• Support audit and compliance activities, providing evidence and responding to findings in a timely manner.
• Stay current with emerging technologies, threats, and best practices in Citrix, identity, and access management.
• Manage vendor relationships and coordinate with third-party support providers for Citrix and IAM solutions.
• Drive continuous improvement in Citrix and IAM management processes, leveraging automation and modernization where possible.
• Oversee secure decommissioning and migration of end-of-life systems, ensuring data integrity and compliance.
• Support business continuity and disaster recovery planning for Citrix and IAM environments.
• Champion a security-first mindset, embedding identity and access controls in all aspects of infrastructure and application management.

Requirements:
• Citrix Administration: Advanced skills in Citrix Cloud (delivery groups, catalogs, policies) and VDA image management.
• Legacy Migration & Coexistence: Expertise in migrating and managing legacy Citrix environments alongside modern cloud deployments.
• Secure Access & Networking: Experience with NetScaler gateway policy design, MFA, IdP integration, and secure access implementation.
• Directory Services: Strong knowledge of Active Directory and Azure AD administration, hybrid synchronization, conditional access, and access control policies.
• Identity & Access Management (IAM): Proficient in IAM strategy design, including SSO, PIM/PAM, and break-glass procedures.
• Security & Compliance: Knowledge of security and compliance requirements for Citrix and identity platforms.
• Disaster Recovery & Continuity: Experience planning DR strategies for Citrix and identity services.
• Monitoring & Observability: Integration with SIEM for sign-in telemetry, anomaly detection, and incident monitoring.
• Migration & Decommissioning: Structured approach to legacy system migration and secure decommissioning.
• Leadership & Mentoring: Proven ability to mentor and guide L2 analysts in Citrix and IAM troubleshooting and best practices.