Responsibilities:
Key Responsibilities:
• Identify opportunities for automation within Workplace Services (device provisioning, software deployment, user onboarding/offboarding, service requests).
• Develop, implement, and maintain automated workflows using scripting or native platform automation tools.
• Automate repetitive tasks in endpoint management, collaboration tools, and cloud applications.
• Support self-service portals and virtual agents for end-users to reduce manual ticket handling.
• Work with IT teams to integrate automation with existing workplace platforms (e.g., Microsoft 365, Citrix, Intune, Teams).
• Monitor and troubleshoot automated processes to ensure reliability, scalability, and minimal end-user disruption.
• Document automation workflows, scripts, and standard operating procedures.
• Analyze workflow performance, identify bottlenecks, and continuously improve efficiency.
• Collaborate with IT support teams to align automation with business priorities and employee experience goals.
• Ensure compliance with security policies, governance standards, and data privacy regulations.

Requirements:
• Bachelor’s degree in Computer Science, IT, or equivalent experience.
• Hands-on experience with workplace automation tools and platforms:
o Scripting / Automation: PowerShell, Python, Bash, JavaScript
o Workflow automation: Power Automate, Automation Anywhere, ServiceNow Virtual Agent (optional), Jira Service Management, Online SharePoint workflow
o Endpoint & Device management: Microsoft Intune, Endpoint Manager, SCCM,
• Familiarity with digital collaboration platforms: Microsoft 365, Teams, SharePoint, Citrix Workspace,
• Understanding of Windows and macOS environments for end-user devices.
• Knowledge of identity and access management (IAM) for automation of onboarding/offboarding and permissions.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication skills to work with both technical and non-technical stakeholders.