Configure and administer the technical components of the LXP.
Investigate, diagnose, and resolve increased support issues.
Assists in testing new platform features, as necessary.
Produce and maintain documentation for content release processes, technology integrations and LXP configurations to facilitate development and support efforts.
Serve as a technical point-of-contact for the content development team to advise on standard processesapplyingzing the LXP and advise on the impact of platform updates to existing curriculum.
Partner with the IT Customer Learning Product Manager to ensure successful deployment of the desired learning experience through activities such as:
Evaluate LXP functionality to offer efficient, high quality, and scalable solutions that support business requirements.
Build a deep understanding of interdependent system and LXP technologies to facilitate ongoing improvements.
Collaborate on the backlog of feature ideas.
Be actively engaged in project management meetings
Maintain daily work records and time on project tasks

Requirements:

Intermediate advanced English level (B2+ and above)
BS or equivalent experience in Information Technology, Business or related field
3+ years demonstrated experience providing customer focused solutions, support, or service.
Demonstrated experience with administration of web-based technology solutions including configuration-based functionality and customization with html, css, and other common web technologies.
LXP Management Experience (Thought Industries) .
Demonstrated experience working across collaborator and delivery teams to complete requirements.
Demonstrated aptitude for systems-thinking, evaluating events in a larger context, and root cause analysis.
Solid understanding of architecture, UI, and configuration of web-based applications – direct experience with online learning platforms is preferred but not required
Solid background in unit, system, and user acceptance testing in conjunction with issue tracking and resolution processes