Responsibilities
• Continuously monitor changes and new features in Microsoft D365 Sales and Customer Insights
• Gather, organize, and share D365-related information through trainings and demos for business and IT stakeholders
• Collaborate with Retail Customer Tribe and other departments to understand business needs and propose platform-based solutions in line with IT strategy

• Actively contribute to the continuous improvement of customer value support systems
• Maintain strong communication with internal and external IT experts
• Design architecture for Dynamics solutions in line with business and risk requirements, while meeting bank-wide architectural and security standards
• Create and maintain technical documentation including architecture diagrams and specifications
• Support and ensure quality of proposed solutions during implementation
• Cooperate with enterprise, data, infrastructure, cloud architects and external technology specialists

Requirements
• University or college degree in a technical field, or equivalent professional experience
• Minimum 5 years of experience working with Microsoft Dynamics 365 solutions
• Solid understanding of Microsoft cloud technologies and services
• Experience with system integration technologies
• Strong analytical thinking and problem-solving skills
• Proactive, creative, and team-oriented personality
• Good communication skills in English