What you'll be doing

- Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
- Resolving IT issues which can occur during the course of office work
- Documentation and logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent teams
- Maintaining and improve customer satisfaction level

What you need to have

- Intermediate English and fluency in Dutch
- Affinity to resolving IT related issues
- Computer use daily, knowledge of Windows and MS Office tools
- Logical thinking, solving problems resourcefully and fast
- Outstanding communication skills, customer focused mind-set
- Ability to do multitasking
- Enjoying and committed to working in teams

What we offer

- Inspiring new challenges (various assignments, products and teams)
- Employee and Family Friendly Workplace – Opportunity to work from Home
- Supportive team culture
- Competitive salary and benefit package
- Professional development programs, trainings and educational support
- Private health insurance package