Responsibilities:
• Collaborating with the Solution Architect to create and execute the vision for CRM systems and features.
• Developing a product roadmap based on the vision.
• Creating and enhancing CRM features.
• Acting as the interface between stakeholders and the CRM team for concept creation and feature development.
• Taking hands-on responsibility for managing platform features.
• Managing the backlog by gathering and prioritizing demands from stakeholders.
• Prioritizing features and incidents based on business value and effort.
• Measuring the success of implemented features through KPIs and ROI.
• Continuously analyzing and identifying potential enhancements with stakeholders and feature analysts.
• Creating feature and user stories with the team, stakeholders, and scrum team.
• Reviewing designs for new or modified features.
• Leading feature delivery according to sprint plans.
• Preparing and executing iterations (sprints and feature sprints) with the scrum master.
• Conducting regular audits and quality assurance tests.
• Monitoring CRM strategy effectiveness and making necessary adjustments.

Professional Requirements:
• Several years of experience as an IT Product Owner for CRM systems, ideally Salesforce products.
• Strong knowledge of software development, databases, networking, and cloud technologies.
• Experience with agile methodologies and DevOps practices.
• Certifications in relevant technologies (e.g., AWS, Azure, TOGAF, SAFe).
• Industry knowledge in retail.
• Deep knowledge and experience in the offer-to-order process.

Personal Requirements:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Excellent analytical and problem-solving skills.
• Strong communication and teamwork abilities.