Scope of the position:
Person in this role maximizes services revenue through customer relationship management, handling all Customer
Requests and Leads from different Demand Generation Engines, including opportunities from both uncovered
accounts and covered accounts managed by other SSRs (Services Sales Rep or National Sales Representatives), without any specific account portfolio responsibility.

What will you do?
Manage the Leads and Customer Requests
• React quickly to customer requests within prescribed SLA
• Manage all the Leads which have standard Services scope with the main focus on Contract Renewals and upselling recurrent business.
• Take inbound calls and e-mails to support existing customer base
• Answer customer questions and educate on all SE Services offers
• Research & develop new points of contact and potential account identified from Demand Generation Engines (marcom activities, campaigns, Customer Care center etc)
• Engage with customers on digital platforms (i.e., LinkedIn) and be an active user
• Quote and close deals for standard Services offers (SKU based as spare parts, renewal contracts)
• Develop and maintain relationship with uncovered accounts where we have open/common opportunities to upsell

Build and manage Services Opportunity Pipeline
• Analyze & qualify opportunities in Bridge Front Office (bFO: Schneider’s Sales force based Opportunity management tool) and secure a healthy pipeline
• Maintain the Account or Installed Base data in SE systems (BfO/bFS)
• Meet daily goals for outbound sales calls to follow-up customer requests and the Leads
• Foster new points of contact and potential accounts thanks to marketing campaign, FSR leads and CCC/other sales leads
• Document all records of customer interaction and activity in bFO - Develop up & cross-selling between Line of Businesses service offer
• Transfer new product sales opportunities to Account Managers from the Business Units or Product Virtual Sales from the country
• Coordinate with all the Services teams and product teams if needed, to satisfy service opportunities
• Report accurate monthly order forecasting

Key Success Factors
• Reactivity on the Lead (FSR, CCC, Marcom, Web, contracts management etc) and winning the leads ensuring high hit rates
• Manage all customer demands in the fastest way by ensuring customer satisfaction
• Ensure up to 35 % of Customer Facing Time (CFT) including calls and virtual interactions.
• Close collaboration with Outside Services Sales for complex on-demand sales when developing platformed accounts.
• Mastering dashboards & digital tools to gain productivity
• Meet and exceed monthly, quarterly, and yearly sales quota

What qualifications will make you successful? 
• Fluent English language knowledge
• Fluent Dutch language knowledge
• Experience in customer facing role and /or sales
• Bachelor degree
• Strong communication skills
• Ability to multitask effectively
• Ability to understand customer needs and translate it into operational requirements

What we offer:
• Life & Accident insurance
• Health fund & Voluntary pension fund contribution
• Home office allowance
• Annual bonus based on performance
• Global Family Leave
• WESOP (World Employee Share Ownership Plan), the opportunity to become a shareholder in the company
• International, empowering environment with a very welcoming and friendly team
• Cafeteria and Medicover Health Insurance Package
• A company culture that encourages raising questions and ideas, to make an impact
• Real career opportunities locally & globally, lots of training opportunities
• Large visibility over other departments (Planning, Front Office, GSC Performance, etc…)
• Lots of international networking