What you’ll be doing:

• Handle incoming queries from our players investigate and solve their issues with the tools available for Player Care
• Handle customer support tickets
• Answer game-related questions sent in from our players
• Meet our players with an understanding, caring, but also casual tone of voice, and provide them with high-quality service
• Act as a representative for our partner by supporting our beliefs and values

What you need to have:

• Fluent in speaking and written English. Preferbly on C1 level, but not lower than B2.
• Previous experience in customer service role or service-focused business
• Basic knowledge of computers and mobile devices

Beneficial:
• Previous experience in customer support or moderation
• Regular gamer of PC and mobile games
• Active in online community
• Already a current online game player

What we offer:

• Remote working opportunity
• 20 hours per week part-time work opportunity
• cafeteria