Your impact:

• Providing 2nd level technical support
• Customer communication
• Knowledge management
• Feedback and improvement suggestions
• Collaboration and team support
• Participation in internal training sessions
• Supporting the IT department
• Conducting training sessions
• Onboarding
• Training and mentoring support colleagues
• Completing project tasks

Competences:

• Strong technical knowledge and ability to solve complex IT problems
• Strong communication skills and customer focus
• Commitment to continuous learning and adaptability to new technologies
• Ability to work in a team and collaborate with other departments

Requirements:

• At least 2 years of relevant experience in IT support / Service Desk / Helpdesk (1st or 2nd level)
• Excellent German and English language skills (minimum C1 level)
• Experience with ticket handling, troubleshooting, or technical customer support

Technical Skills:

•Ticketing systems (e.g. Jira, similar tools)
•Windows OS troubleshooting
•Basic networking (LAN, Wi-Fi, VPN, MFA)
•Tools like Active Directory, Citrix, SAP (basic level)

Soft skills:

Strong communication skills (customer-facing role)
Service-oriented mindset
Problem-solving ability
Ability to stay organized under pressure
Teamwork + willingness to support and mentor others