What you'll be doing:

- Finding the best and the easiest solution for users’ problems
- Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
- Resolving IT issues which can occur during the course of office work
- Documentation and logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent teams
- Maintaining and improve customer satisfaction level

What you need to have:

- Intermediate English and fluency in German (any additional European language knowledge is an advantage)
- Affinity to resolving IT related issues
- Computer use daily, knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
- Logical thinking, solving problems resourcefully and fast
- Outstanding communication skills, customer focused mind-set
- Ability to do multitasking
- Enjoying and committed to working in teams

What we offer:

As a future member of our team in the IT Service Desk department you will have the opportunity to:

- Use and improve your language knowledge
- Participate in trainings and talent programmes
- Go through a professional and personal development
- Work in a fun and diverse atmosphere
- Have a stable workplace with flexible scheduling