UNHCR - Associate Learning Development Officer (PE-11608)

A munkáltatóról / About the company
UNHCR, the UN Refugee Agency, is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people.
Pozíció részletezése / Position overview
Application can be submitted here:


Please note that effective 10 October 2022 we only accept applications submitted through the Workday portal.

Desired Candidate Profile

Our vision for the future of learning is that all UNHCR personnel have a rewarding employee experience where they can grow professionally and personally and build new knowledge, skills, and experiences. In addition, learning should enable employees to deliver their best performance toward fulfilling UNHCR’s strategy. We believe that digital learning technology allows these goals; to champion good learning practices and advancements in digital learning, which can be applied to learning initiatives across UNHCR.
Therefore, the candidate shall have experience in project management, including developing project plans, managing project budgets, and ensuring project deliverables are completed on time and to the required quality standards.
Additionally, the candidate brings experience in digital strategy development, including assessing the digital landscape, identifying opportunities for digital transformation, developing digital strategies and roadmaps, executing the digital capability development agenda recommended, analyzing benchmarks within the Digital Learning Transformation, identifying new tools -- AI (Artificial Intelligence), digital, ERP (Enterprise Resource Planning) features -- that can support, enhance, and improve the employee experience. Also, the candidate excels in change Management, including identifying stakeholders, managing resistance to change, and developing communication plans to ensure stakeholders are informed and engaged.

Additional information:

Candidates must be nationals of Hungary, and be legally present in Hungary at the time of application, recruitment and hire.

Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19


In case of appointment, a competitive compensation and benefits package is offered.


Annual leave: UNHCR staff members holding a temporary appointment will accrue annual leave at the rate of 2.5 working days for each full calendar months of service (i.e. 30 working days per year).

Pension system: Pension system: Staff members holding a fixed-term appointment will become participants in the United Nations Joint Staff Pension Fund (UNJSPF).

Health insurance plan: locally recruited staff members in Budapest will be enrolled in the Medical Insurance Plan (MIP). The coverage is also optionally available for eligible family members.

Shortlisted candidates may be required to sit for a test. No late applications will be accepted. UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

Nature of Position:

The position is part of the Division of Human Resources (DHR), a strategic, trusted, and innovative partner in enabling UNHCR to protect and respond to persons of concern by attracting, motivating, retaining, and developing a talented, diverse, and agile workforce while nurturing a culture of excellence, respect, and wellbeing for all. The Global Learning and Development Center (GLDC) supports teams to achieve the highest possible performance to realize the organization’s strategic mission and prepares and continually develops employees and learning ecosystems to achieve the highest possible performance. GLDC designs processes, systems, and tools to create a culture of continuous learning, career growth, engagement, training performance development, knowledge sharing, and innovation. As part of UNHCR’s Talent Architect Unit, the incumbent will have the skills to influence at all levels, imparting their digital knowledge and skills in a constructive, empowering, and collaborative way. The incumbent should focus on assisting with the organization’s planning, implementation, and management of digital transformation initiatives. This may include conducting research and analysis, developing project plans, providing technical support, collaborating with stakeholders across different departments, and working closely with the Digital Engagement team to identify specific gaps in competencies needed to support business goals and objectives of UNHCR’s Digital Transformation Agenda.

Organizational Setting and Work Relationships

As part of UNHCR¿s people and talent management, the role of the job is to enable on-the-job and peer-to-peer learning, and to develop and deliver customized learning solutions for colleagues in critical role pools, Bureaux, managers and leaders in order to improve performance and contribute to career pathways. In doing so the Associate Learning Development Officer contributes towards building a positive UNHCR learning culture.
The incumbent also supervises staff and supports the submission for the budget and activities under her/his responsibility. The incumbent will take decisions regarding expenditure of funds in the designated field and is tasked with establishing and maintaining efficient administrative control mechanisms to ensure compliance with UNHCR financial, administrative, and staff rules and regulations.
The post requires the incumbent to work both internally with the Divisions and Bureaux and in coordination with regional and field offices and external partners concerning capacity building and awareness raising activities to ensure appropriate cross-linkages of all UNHCR learning and development programmes with functional and management/leadership component.
S/he will work with external service providers ¿ consultants, e-learning developers, printing and production companies etc. and be responsible for preparing requests for proposals for acquiring goods and services.
The incumbent establishes strong linkages with subject matter experts from other UN agencies and non-governmental agencies as necessary on various issues with regards to the development of learning programmes and the provision of learning on specific issues.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.


-- Coordinate and implement learning activities in collaboration with the respective counterparts and stakeholders.
-- Lead and coordinate ongoing development and implementation of learning activities in AoR including distance learning, e-learning, coaching, mentoring, workshop and other approaches (70-20-10), which includes learning programme design, content and structure, delivery methods, selection of participants, leading workshops, and facilitation of sessions.
-- Be responsible for procurement of vendors, consultants and contractors through the respective processes in AoR, drawing up ToRs, leading RFPs, etc.
-- Liaise with training providers on learning methodologies and approaches contribute to the planning, design, testing and monitoring effectiveness of corporate and regional learning tools, products, programmes and systems.
-- Participate in the development of policies and procedures in the AoR.
-- Maintain regular contacts with Learning Development personnel, regional training officers, Chiefs of Section/Units and Field Representatives, functional teams and groups in UNHCR in order to discuss performance gaps/learning needs, the design of learning strategies and participation of learners especially with a view to operational and management needs of the Organisation.
-- Provide support for coordination and enhancement of impact of learning activities of area of responsibility, assisting in the analysis of impact of training/learning activities.
-- Facilitate and co-facilitate as required.
-- Advise on improving linkages between learning and performance support systems at UNHCR.
-- Share responsibility for the analysis of learning needs in the Organisation based on an understanding and anticipation of present and future client needs, challenges, trends and strategies and subsequent development of appropriate learning responses.
-- Suggest methodologies for a given learning activity as appropriate, given its learning objectives, subject matter, overall number of target participants, and other critical factors.
-- Lead or support the assessment of specific learning activities and support the management assessment activities.
-- Participate in the preparation of regular and ad hoc reports and compilation of statistics.
-- Provide guidance on developing written materials, guides, job aides, etc. to be used for training/learning/staff development purposes.
-- Participate in the preparation of budgetary and programme submissions.
-- Manage budgets in area of responsibility and establish and maintain efficient administrative control mechanisms ensuring compliance with UNHCR financial, administrative, and staff rules and regulations.
-- Supervise staff / consultants / interns as required and applicable.
-- Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience
Years of Experience / Degree Level
For P2/NOB -- 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education
Administration; Adult Education; Business Administration;
Communication; Project Management; Human Resources;
Human Rights; Information Management; International Development;
International Law; Journalism; Logistics;
Management; Organizational Development; Social Work;
Politics; or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses
HCR Facilitation of Lrng Prg;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Relevant professional experience preferably related to administration, pedagogical activities and/or provision of learning.
Experience in design, development, delivery and evaluation of learning activities either inside or outside UNHCR.

Facilitation skills or certification highly desirable.
Additional coursework in adult education, training (external coursework/certification or internal coursework, such as completion of the Trainer and Facilitator Development Programme highly desirable.
Additional coursework or certification in project management, organizational psychology or development, or human resources management or related field such as organizational development would be a strong asset.
Knowledge and experience of UNHCR’s operations, procedures and issues regarding UNHCR persons of concern.

Functional Skills

*CO-Cross-cultural communication
*CO-Drafting and Documentation
TR-Training and Capacity Building of Governments and/or national programs
*TR-Training -- Virtual and face to face
TR-Training Design and Material Preparation
TR-Evaluation of Learning Activities
TR-Design & development of learning solutions including for e-learning & distance learning
TR-Adult Education Methodologies
TR-Assessment of Learning Needs
ED-Adult education and training
*MG-People Management
(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.


Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office[kukac]jobsgarden.hu

Mobil: +36 70 399 9557

+36 70 668 1682
(English speaking contact)