• Handles inquiries via phone, chat and email from customers and/or internal parties.
• Order management: order entry, price checking, order clearing compliant with policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
• Handles a variety of pre-sales or post-sales service functions.
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
• Fosters an environment which promotes goals and philosophy, encourages continuous improvement and builds customer relationships

What you need to have:

• Bachelor’s degree (BSC/BA)
• 1-3 years experience in customer support
• English language knowledge minimum B2 level, Local/Native Language Capabilities according to the team’s scope”
• Basic MS Office
• SAP/Oracle knowledge or any Case Mgmt Tool is an advantage”
• Strong communication skills (written and verbal) , Customer Service attitude, strong attention to details, punctuality, problem solving mindset

What we offer:

• Flexible working solutions (hybrid, flexible working hours) are implemented across different EMEA locations
• Challenging projects in dynamic collaborative team
• Permanent contract in a fast-growing global company
• We make ethics and culture matter – You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA
• We make your perspectives matter -- Different points of view are what drive innovation and collaboration, and innovation begins with top-to-bottom diversity. Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level
• We make your growth matter -- We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through our University
• We make your contributions matter -- reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies
• We make your wellbeing matter – We put your health and safety first. Wellness is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen
• We make your voice matter -- we value safety and trust. This is a place where you can speak up and be heard. There’s room here for everyone because we believe that every person matters